Customer Service

We're tried to gather all the relevant information you need here. If you have any further questions, please contact us or visit our Helpdesk & Support pages. We will try to respond as fast as possible.

ORDERS

We ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 2-3 business days to allow for processing time. If we anticipate a longer lead time, it will be noted in the item description. If you have any questions about the lead time on a specific item, please contact us with your questions. Please be aware that some items are made to order, and therefore have a longer lead time.

You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.

 

INTERNATIONAL SHIPMENTS

Vertebrae does ship internationally with a few exceptions. All orders are FCA, please let us know if you want a carrier not available during checkout. Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and can’t give you an estimate of the cost, because it varies widely around the world. Please do your research so you’re ready to get your package cleared through customs, and have an idea of what the additional cost will be.

 

NO SHIPPING DAYS

Vertebrae will be closed at the main western holidays. No orders will ship these days because the postal services don’t show up at our doorstep, but you can still order through the website as usual. New year's, 17th of May (Norwegian constitution day), Easter (whenever that is) and Christmas. In addition, we do go on holiday every now and then. Sometimes we even go to IWA or other trade fairs. Usually it will be posted on our website when we're away.

Kopibeskyttet Vertebrae © 2017. Alle rettigheter reservert.